Privacy Policy

01 Information We Collect

We may collect personal information that you voluntarily provide, including your name, phone number, email address, service address, payment information, and any other details you choose to share with us.

02 How We Use Your Information

This information is used to provide and manage our services, communicate with you regarding appointments and service updates, send notifications via phone, SMS, and email, process payments, and improve our overall customer experience.

03 SMS Text Messaging

By providing your phone number, you consent to receive SMS text messages from Precision Air Heating and Cooling related to your service, including appointment confirmations, reminders, dispatch notifications, service updates, follow-ups, and, where applicable, promotional offers. Message frequency may vary. Message and data rates may apply depending on your mobile carrier plan.

You can opt out of SMS communications at any time by replying STOP to any message, and you may request assistance by replying HELP or contacting our office directly.

04 Email Communications

By providing your email address, you consent to receive email communications from Precision Air Heating and Cooling for similar service-related and, where applicable, promotional purposes. You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.

05 Storage & Security

All information collected is securely stored within our Customer Relationship Management (CRM) system. We take reasonable measures to protect your information from unauthorized access, disclosure, or misuse. All payment information is entered into and managed within our CRM or associated secure payment processing systems.

06 How We Share Information

Precision Air Heating and Cooling does not sell, rent, or share your personal information with third parties for marketing purposes. Your information may only be shared with the service providers we rely on as necessary to operate our business and deliver our services.

07 Your Rights & Choices

You may request access to the personal information we have about you, request corrections, or opt out of certain communications at any time by contacting us. We may update this Privacy Policy periodically, and any changes will be reflected with an updated effective date.

08 SMS Program Terms (Mobile Terms of Service)

Program name: Precision Air Heating and Cooling SMS Program. By opting into our SMS messaging program, you agree to receive text messages from Precision Air Heating and Cooling related to our services.

• The program provides customers with important communications related to their HVAC services, including appointment confirmations, appointment reminders, dispatch notifications, service updates, follow-ups, and occasional promotional offers.
• You can cancel the SMS service at any time. Just text STOP to any message. After you send the SMS message STOP to us, we will send you a confirmation message that you have been unsubscribed. If you want to join again, simply sign up as you did the first time and we will resume sending SMS messages to you.
• If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or you can contact us directly at elight@precisionairhc.com or (484) 690-4328.
• Carriers are not liable for delayed or undelivered messages.
• Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies depending on your interaction with our services. If you have any questions about your text plan or data plan, please contact your wireless provider.
• If you have any questions regarding privacy, please review this Privacy Policy.

09 Policy Updates

We may update this Privacy Policy periodically. Any changes will be reflected on this page with an updated effective date.

10 Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact Precision Air Heating and Cooling directly.